Consumer Reports Got it Wrong

Consumer Reports issued a report saying that Roku TVs and players are vulnerable to hacking.  This is a mischaracterization of a feature. It is unfortunate that the feature was reported in this way. We want to assure our customers that there is no security risk.

Roku enables third-party developers to create remote control applications that consumers can use to control their Roku products. This is achieved through the use of an open interface that Roku designed and published. There is no security risk to our customers’ accounts or the Roku platform with the use of this API. In addition, consumers can turn off this feature on their Roku player or Roku TV by going to Settings>System>Advanced System Settings>External Control>Disabled.

In addition the article discusses the use of ACR (Automatic Content Recognition). We took a different approach from other companies to ensure consumers have the choice to opt-in. ACR is not enabled by default on Roku TVs. Consumers must activate it. And if they choose to use the feature it can be disabled at any time.  To disable consumers have to uncheck Settings > Privacy > Smart TV experience > Use info from TV inputs.

We take the security of our platform and the privacy of our users very seriously.

Happy Streaming!

The post Consumer Reports Got it Wrong appeared first on The Official Roku Blog.

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